Every company may produce different products and services, but one thing that every company produces is a ton of information. For a lot of companies, it can be difficult to keep that information organized, and even more difficult to grab the information you need when you need it. This is never more urgent than for support staffers, who often need to access very detailed bits of info in a short period of time. That’s where Pigro comes in.
Pigro, which means lazy in Italian, is a data indexing and search platform designed specifically to be able to answer questions about the company and its products when needed. The whole aim of the system is to make data searchable to reduce the amount of time spent trying to answer a question.
Take, for example, a product like a smart TV powered by Roku. The operating system is not made by the same company as the television itself, but support staff will certainly be asked questions about the operation of the Roku system. Rather than having to train every support team member on every aspect of a product your company doesn’t make, you could instead load all of Roku’s support documents, as well as your own, into Pigro so your staffers can find the answers to obscure questions on demand.
The best part of the system is that it takes requests in the form of natural language. This means that you can ask questions in the same way you would to a coworker next to you, which we don’t currently have. It also means that you don’t have to guess what keywords the person who uploaded the document may have used, as they are likely not the ones you are thinking about for your question.
Pigro is currently available, and the company will give you a demo of the system in action on your own dataset. To find out more and to book a demo, head to the company’s website.
Interview by Todd Cochrane of Geek News Central.
Get $5 to protect your credit card information online with Privacy.
Amazon Prime gives you more than just free shipping. Get free music, TV shows, movies, videogames and more.
The most flexible tools for podcasting. Get a 30 day free trial of storage and statistics.
Podcast: Play in new window | Download
Subscribe: Apple Podcasts | RSS | More
The 
It’s hard to believe that it’s been a decade since the original whitepaper describing Bitcoin was first released. In the last ten years, the technology has grown from a concept to a global household name. However, the adoption of cryptocurrency technology in the mainstream has been somewhere between slow and non-existent. While there are many reasons why this is the case, the two primary issues involve ease of use and breadth of choices. 
One of our absolute favorite interviews from 
One of the biggest trends over the past few years on the web has been the addition of the chat bubbles in the bottom right corner of websites. These little bubbles can provide website visitors with the ability to communicate with people at the company, such as support or sales. However, they don’t give immediate information. Usually, there is no one sitting at their computer waiting for a question to come in. Instead, “someone typically replies within a few hours.” However, with 
All small- and medium-size businesses want to make sure that they have access to, and are utilizing the best resources possible. One way to ensure this is by working with contractors, like management, marketing, and software companies, who are experts in their chosen fields to help give them a leg up. The best marketing agencies and software development companies strive to provide their clients with the right resources to make them as successful as they can be. Unfortunately, this can be difficult because billing gets in the way. Often, the contractors have to ask for the client’s credit card information, or the client has to sign up for the service themselves, without knowing what they’re doing. Sunir Shah knows the reality of this all too well, and that’s why he has developed 
One of the things that attract us to Collision Conference is the wide range of products and technologies that are exhibited every year. There are so many great new devices and apps that are geared towards entertainment, security, and health. And we love getting a chance to see them all.
Many of us use a laptop for both portable and stationary computing. When we’re at a desk, we tend to want more than a laptop offers naturally. For example, you may want extra monitors, or maybe just a larger screen. You may want a better keyboard, and almost certainly want a real mouse. All of that makes a laptop docking station appealing, but there is a problem with docks: all of the cables on the desk running in and out of the dock. 
If any single topic should be a focus for 2019, it should be online security. At least once per week, if not more frequently, there are reports of a platform being hacked or data being stolen. More often than not, the data that is stolen is user credentials: username, email, and password. Because we all use so many different services, it is fairly common practice to use the same password for some, many, or all services being used. Because of that, a single breach can compromise every system that you use.