When it comes to appliances, things sometimes go wrong. And when they do, you’re left with two options: try to fix it yourself or call a technician. If you’ve ever tried to fix an appliance yourself, you know that it can be difficult and time-consuming – not to mention frustrating. That’s where mayday Pro comes in.

What is mayday Pro?

mayday Pro is a Connected on-demand help for appliances, designed to make your life easier. With mayday Pro, you have access to the latest user manual whenever you need it, as well as access to appliance manufacturers’ customer service personnel 24/7. So if something goes wrong with your appliance, don’t worry – mayday Pro has you covered! mayday Pro is the only way to get help when it matters most – anytime, anywhere, and on any device. mayday Pro allows you to connect with an expert from your favorite appliance manufacturer who will walk you through how to fix common issues like a broken door seal or leaking water dispenser.

mayday Pro adds smart capabilities for non-connected appliances by connecting them directly with manufacturers’ technical support staff via video chat, phone call, and voice command. mayday Pro can even be used in conjunction with other services such as Amazon Echo Show and Google Home so that users can simply say “Alexa, ask mayday” or “Okay Google: Ask mayday” and receive immediate step-by-step instructions on how to address common issues such as a leaking water dispenser.

How does mayday Pro work?

Let’s say you’ve got a washing machine that has the mayday Pro system built-in and you start seeing water on your floor. This means that you’ve got direct access to the manual for the appliance right at your fingertips. This is a huge benefit, as anyone who has ever looked for a manual, especially a technical manual, knows that most search results are scams. With the manual, you can look into what might have gone wrong to cause the water.

Once you have the problem figured out, you can go back to the platform and use it to order the part. This is assuming you’re ready and willing to get into the appliance and fix it yourself. What if you’re not willing or able, or the fix doesn’t work?

mayday Pro also gives you direct access to licensed servicers in your area who are able to fix the specific problem you have. And, most importantly, it’s free to the user. The company gets paid a commission when you order and pay for services from one of the repair companies they recommend.

If you have an older appliance or one from a manufacturer who does not build it in, you can still add the feature on yourself. You can pick up one of the service tags and attach it to your appliance, adding the smart capabilities to your washer, dryer, refrigerator, and more.

Summary

The mayday Pro service is available now, both built-in and add-on. To learn more about the service or run a search, head over to the website.

Interview by Scott Ertz of F5 Live: Refreshing Technology.

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